Waste Removal Haringey Privacy Policy

This Privacy Policy explains how Waste Removal Haringey collects, uses, stores, and protects personal data relating to our customers in the Haringey area. It is intended to provide clear information in line with the UK General Data Protection Regulation and the Data Protection Act. By using our waste removal and related services, you acknowledge that you have read this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Waste Removal Haringey customers and prospective customers located within the Haringey area who contact us, request a quotation, book a service, or otherwise interact with us for waste removal and related services. Waste Removal Haringey acts as the data controller, meaning we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process only the personal data necessary to provide and manage our services. This may include the following categories of data:

Identification and contact data such as your name, address, email address, telephone number, and any other contact details you provide when you request a quote, make a booking, or communicate with us.

Service and transaction data such as property access details relevant to waste collection, descriptions of waste to be removed, dates and times of collections, booking references, invoices, payment records, and communication records relating to your service.

Payment and billing data such as partial payment card information processed via our payment providers, bank transfer details, billing address, and records of payments made. We do not store full card details on our own systems where this is handled by a payment processor.

Technical and usage data such as your IP address, browser type, device information, and information about how you interact with our website or online forms, where collected. This may include basic analytics data for security and performance monitoring.

Correspondence and enquiry data such as information you supply when you contact us by phone, email, online forms, or other channels, including complaints, feedback, and requests about our services or your data rights.

Lawful Bases for Processing

We will only process your personal data where a lawful basis applies under data protection law. Depending on the context, we rely on the following lawful bases:

Performance of a contract. We process your data to provide our services, including arranging collections, issuing quotations, scheduling visits, handling payments, and managing your account or bookings. Without this data, we may not be able to deliver the service you have requested.

Compliance with legal obligations. We may process your data to meet obligations under applicable laws, regulations, and guidance, including accounting requirements, record keeping, and obligations relating to the lawful disposal of waste.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and freedoms. This may include managing and improving our services, responding to enquiries, preventing fraud, ensuring security, and maintaining accurate records of our interactions with you.

Consent. In limited circumstances, we may rely on your explicit consent, for example for certain types of marketing communications where required by law. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided at the end of this policy.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage waste removal and related services you request, including arranging and confirming bookings, managing collections, and providing customer support.

To communicate with you about your enquiries, quotations, bookings, changes to services, and other service-related matters.

To process payments, issue invoices and receipts, and maintain accurate financial and transaction records for accounting and auditing purposes.

To improve our services, including monitoring service performance, handling feedback, and making operational improvements to how we manage collections and customer support.

To maintain the security and integrity of our business, systems, and website, including fraud prevention, troubleshooting, and monitoring for misuse.

To comply with legal and regulatory obligations, including obligations relating to waste disposal records and tax or accounting requirements.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as processors on our behalf and only process personal data in accordance with our instructions and this Privacy Policy. These may include:

IT and hosting providers who host our systems, website, and data storage solutions.

Payment processors and financial service providers who handle card and electronic payments securely on our behalf.

Professional service providers such as accountants, auditors, or legal advisers who require certain data to perform their professional duties.

Service partners or subcontractors who support us in delivering waste removal and related services, such as drivers or logistics providers operating under our control.

Where required, we may also disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities if we are legally required to do so or if such disclosure is necessary to protect our rights, property, or the safety of our customers or others.

We do not sell your personal data to third parties.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to satisfy legal, accounting, or reporting requirements.

Customer and service records, including contact details, booking details, and invoices, are typically retained for a period that aligns with statutory limitation periods and accounting obligations. This period may be extended where necessary due to legal claims, disputes, or investigations.

Correspondence and enquiry data is kept for as long as needed to resolve your enquiry or complaint and to demonstrate how we have handled communications, after which it is deleted or anonymised where appropriate.

Where your data is no longer required for the purposes for which it was collected and no legal basis remains for its retention, we will securely delete, anonymise, or otherwise remove it from our active systems.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, secure storage, encryption in transit for online communications, and staff training on data protection and confidentiality.

While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure. You are also responsible for taking reasonable steps to protect your own information when communicating with us, especially over the internet or by email.

Your Data Protection Rights

As a customer of Waste Removal Haringey in the Haringey area, you have a number of rights in relation to your personal data under data protection law. Subject to certain conditions and exemptions, these rights may include:

The right of access, which allows you to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain additional information.

The right to rectification, which allows you to request that inaccurate or incomplete personal data be corrected or updated.

The right to erasure, sometimes known as the right to be forgotten, which allows you to request that we delete your personal data where there is no lawful basis for us to continue processing it.

The right to restriction of processing, which allows you to request that we restrict the use of your personal data in certain circumstances, for example while a complaint or dispute is being resolved.

The right to object, which allows you to object to processing based on our legitimate interests, including certain forms of direct marketing.

The right to data portability, which allows you to request that certain personal data be provided to you or to another controller in a structured, commonly used, and machine-readable format.

Where we rely on your consent as a lawful basis, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Contacting Us

If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using the contact details available on our usual customer communication channels. To help us respond efficiently, please provide sufficient information to identify you and your relationship with Waste Removal Haringey, as well as details of your request.

We will respond to your request in accordance with applicable data protection law and may request additional information to verify your identity where necessary before responding.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. When we make changes, we will update the date of the latest version and, where appropriate, notify you of significant changes through our usual communication channels.

Your continued use of our services after any changes to this Privacy Policy have been published will be taken as your acknowledgment of the updated policy.