Waste Removal Haringey Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Haringey provides waste removal and related services to customers. By booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not place a booking or allow our operatives to carry out any work.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer means the individual, business, landlord, agent or other organisation that books or uses our services.

1.2 Services means any waste removal, rubbish clearance, recycling, bulky waste collection, or related work we agree to carry out.

1.3 Site means the property, premises or location where the Services are to be provided.

1.4 Waste means material to be removed by us from the Site as part of the Services, including household waste, commercial waste, garden waste and bulky items, but excluding prohibited materials set out in these Terms and Conditions.

1.5 Agreement means the contract between Waste Removal Haringey and the Customer formed in accordance with these Terms and Conditions.

2. Scope of Services

2.1 We provide waste removal and collection services for domestic and commercial customers within our service area. The exact service to be delivered will be as agreed at the time of booking.

2.2 Unless specifically stated, we do not provide cleaning, deep cleaning, repairs, dismantling of structures, or gardening work. Any additional tasks requested on Site are at our discretion and may incur extra charges.

2.3 We reserve the right to refuse to collect any Waste that we consider unsafe, unlawful to handle or transport, contaminated, or outside the scope of the agreed service.

3. Booking Process

3.1 Bookings may be made by telephone, email, or any other booking method we make available. A booking is an offer by the Customer to purchase Services in accordance with these Terms and Conditions.

3.2 We will confirm acceptance of a booking by issuing a booking confirmation, which may be verbal, written or electronic. The Agreement is formed only when we accept your booking.

3.3 When making a booking, the Customer must provide accurate details about the type, volume and location of Waste, access at the Site, and any relevant parking or loading restrictions.

3.4 Any quotation provided prior to arrival is based on the information given by the Customer. If on arrival the Waste differs in type or volume, or access is significantly different to what was described, we may adjust the price to reflect the change.

3.5 We may request photographs of the Waste or Site before confirming a booking, to help provide a more accurate estimate.

4. Pricing and Quotations

4.1 Prices are generally based on the volume and weight of Waste, the nature of the items, labour required, and disposal costs. Additional charges may apply for heavy materials, difficult access, or special handling requirements.

4.2 Any quotation given before we see the Waste is an estimate only and is not binding. The final price will be confirmed on Site before work begins, based on assessment by our operative.

4.3 All prices are stated in pounds sterling and may be subject to VAT where applicable. We will inform you if VAT is chargeable on the Services.

4.4 We reserve the right to change our prices at any time, but any such change will not affect confirmed bookings where we have already agreed a final price with the Customer on Site, unless the scope of work is varied.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due in full at the time the Services are completed on Site.

5.2 We accept the payment methods notified to you at the time of booking or on Site. This may include cash, card payments, or bank transfer subject to our policies.

5.3 For business customers, we may agree in writing to invoice after completion of the Services. All invoices are payable within the payment terms stated on the invoice. If no terms are stated, payment is due within 14 days of the invoice date.

5.4 If any payment is not received by the due date, we reserve the right to charge interest on the overdue amount at the statutory rate from the due date until payment is received in full. We may also recover reasonable costs of debt collection.

5.5 Title to any Waste passes to us only once full payment has been received and the Waste has been loaded onto our vehicle. We may suspend or refuse collection if payment is not made as agreed.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a booking by contacting us directly using the contact details provided at the time of booking.

6.2 If the Customer cancels more than 24 hours before the scheduled arrival time, no cancellation charge will normally apply, unless we have notified you of a specific non-refundable charge.

6.3 If the Customer cancels within 24 hours of the scheduled arrival time, we reserve the right to charge a cancellation fee to cover our administration and scheduling costs.

6.4 If our operatives attend the Site at the agreed time and are unable to carry out the Services for reasons beyond our control, including but not limited to lack of access, absence of an authorised person, incorrect address, or parking restrictions preventing safe loading, we may treat the visit as a late cancellation and charge a call-out fee.

6.5 We will use reasonable efforts to attend the Site at the agreed time, but times are estimates only and may be affected by traffic, weather, operational issues or other circumstances beyond our control. We do not accept liability for delays, but will keep you informed and offer to reschedule where appropriate.

7. Customer Responsibilities

7.1 The Customer is responsible for ensuring safe and reasonable access to the Site for our operatives and vehicles, including suitable parking or loading arrangements and any necessary permits where applicable.

7.2 Waste must be accessible, safely presented and not obstructed by other items. We are not responsible for moving items that have not been agreed as part of the Service.

7.3 The Customer must inform us of any hazards at the Site, including but not limited to asbestos, sharps, hazardous substances, structural defects, or unsafe access routes.

7.4 The Customer warrants that they either own the Waste or have the full authority of the owner to arrange its removal. The Customer shall indemnify us against any claim by a third party arising from removal of Waste on their instructions.

8. Waste Types and Regulations

8.1 We operate in accordance with relevant UK waste management legislation and duty of care requirements. All Waste collected will be transported and disposed of at licensed facilities where required by law.

8.2 We do not accept certain prohibited or restricted materials, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, gas bottles, hazardous electrical equipment, flammable substances, explosives, or any other material that we consider unsafe or unlawful to handle.

8.3 If prohibited or hazardous materials are discovered within Waste after loading, we may, at our discretion, unload them at the Site or at another safe place, or arrange specialist handling and disposal at additional cost to the Customer.

8.4 The Customer agrees not to conceal hazardous materials within general Waste. If we incur additional disposal costs, fines, or other liabilities due to misdescribed Waste, the Customer will be responsible for those costs.

8.5 We may provide the Customer with a waste transfer note or other documentation for certain types of Waste, in accordance with applicable regulations. The Customer must retain such records where required by law.

9. Liability and Limitations

9.1 We will provide the Services with reasonable care and skill. However, minor damage may occur when moving bulky or heavy items through tight or awkward spaces. The Customer should take reasonable steps to protect floors, walls, and other surfaces before our arrival.

9.2 We are not liable for damage to items or property where:

a the damage arises from pre-existing defects or conditions at the Site,

b the Customer insists on our operatives removing items in a manner contrary to our advice, or

c reasonable care has been taken but damage could not have been avoided due to the nature or size of the items and the access available.

9.3 Our total liability to the Customer arising out of or in connection with the Agreement, whether in contract, tort including negligence or otherwise, shall be limited to the total price paid or payable for the Services in question.

9.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

9.5 We shall not be liable for any loss of profits, loss of business, loss of data, or any indirect or consequential loss arising out of or in connection with the Services.

10. Insurance

10.1 We maintain liability insurance appropriate for our activities. Details of our insurance cover are available on request.

10.2 It is the Customer’s responsibility to ensure that their own property and contents insurance is adequate to cover any risks not covered by our insurance or excluded under these Terms and Conditions.

11. Complaints

11.1 If you are dissatisfied with any aspect of our Services, you should contact us as soon as reasonably practicable, providing full details of your complaint.

11.2 We will investigate complaints and aim to respond within a reasonable timeframe. You agree to give us a fair opportunity to inspect any alleged damage or issue before arranging repairs or third-party involvement, except in genuine emergency situations.

11.3 Where a complaint is upheld, we may at our discretion offer a remedy which may include a partial refund, re-performance of the Services, or contribution to repair costs, subject always to the liability limitations set out in these Terms and Conditions.

12. Access, Parking and Charges

12.1 The Customer must ensure that suitable parking is available close to the Site to allow safe loading of Waste. Any parking fees, permits, or fines incurred due to inaccurate information or failure to provide appropriate arrangements may be charged to the Customer.

12.2 If our vehicle cannot park within a reasonable distance of the Site entrance, we may charge an additional fee to cover extra labour time or may be unable to complete the work for safety reasons.

13. Property Left Behind

13.1 Before we commence loading, the Customer should remove and retain any items they do not wish us to take. Our operatives cannot always distinguish between Waste and items of value unless clearly identified.

13.2 We do not accept liability for removal of items that the Customer intended to keep but did not remove or clearly identify before the Service began.

14. Force Majeure

14.1 We shall not be in breach of the Agreement nor liable for delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control, including but not limited to adverse weather, accidents, road closures, strikes, or equipment failure.

14.2 In such circumstances, we may suspend the Services for the duration of the event or, where necessary, cancel the booking and refund any payment already made for Services not provided.

15. Data Protection and Privacy

15.1 We may collect and process personal data from the Customer for the purposes of handling enquiries, managing bookings, providing Services, processing payments, and complying with legal obligations.

15.2 We will handle personal data in accordance with applicable data protection legislation in the UK. We will not sell your personal information to third parties.

16. Variation and Assignment

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Agreement.

16.2 We may assign or transfer our rights and obligations under the Agreement to another organisation, but this will not affect your rights under these Terms and Conditions.

16.3 The Customer may not assign or transfer their rights or obligations under the Agreement without our prior written consent.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided to the Customer.

18. General Provisions

18.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted without affecting the validity and enforceability of the rest of these Terms and Conditions.

18.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.3 These Terms and Conditions constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or agreements, whether written or oral.

18.4 Nothing in these Terms and Conditions is intended to confer any rights on any person other than the Customer and Waste Removal Haringey, whether under the Contracts Rights of Third Parties Act 1999 or otherwise.